Cancellation Policy

Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of purchase. In the event of cancellation, the subscription remains active until the end of the subscription period for which the customer has paid. Subscriptions must be canceled before their renewal date to avoid fees for an additional subscription period. Subscription fees are nonrefundable, including any portion of unused subscription services.

Cancellation Process

If you purchased your iRise subscription directly from iRise.com (https://irise.chargebee.com), you can cancel your subscription online at any time. Log in to irise.chargebeeportal.com and click on "Cancel this subscription". For all other subscriptions, please contact an iRise representative at least 30 days prior to the next invoice date.

Canceling the credit/debit card associated with an iRise account does not cancel the subscription or account. iRise will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third party collection service. Please speak with an iRise representative or submit an online ticket if you wish to initiate cancellation of an invoiced iRise account.

Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges, such as payments for Services fees, charged in installments or annual contract charges, portions of which may not yet have been invoiced when you cancelled. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service.