Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of purchase. In the event of cancellation, the subscription remains active until the end of the subscription period for which the customer has paid. iRise will not prorate any portion of unused subscription services. All subscription fees are nonrefundable.
If you purchased your iRise subscription directly from iRise.com (https://irise.chargebee.com), you can cancel your subscription online at any time. Log in to irise.chargebeeportal.com and click on "Cancel this subscription". For all other subscriptions, contact an iRise representative at least 10 days prior to the next invoice date. Emailed requests to cancel are not acceptable. Customers are encouraged to keep records of all communications regarding cancellation.
Simply canceling the credit/debit card associated with an iRise account does not cancel the account. iRise will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third party collection service. It is imperative that you speak with an iRise representative or submit an online ticket if you wish to initiate cancellation of your iRise account.
Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges, such as payments for Services fees, charged in installments or annual contract charges, portions of which may not yet have been invoiced when you cancelled. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service.