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Press Release
iRise Launches Comprehensive Customer Success Program
New personalized service offering to speed successful enterprise adoption of visualization solutions at select organizations
EL SEGUNDO, CA - April 12, 2010 - iRise®, the global leader in enterprise visualization solutions today announced the introduction of a comprehensive Customer Success Program designed to accelerate enterprise-wide adoption of visualization at larger organizations. Visualizing before coding is a proven strategy to speed business applications delivery by 50% while cutting project cost by 30%. The new customer success program is designed to rapidly extend these benefits across a broad application portfolio within large enterprises that are committed to transforming through visualization, saving these companies millions of dollars and driving innovation and new revenue opportunities to market faster.
- Connecting customers to share best practices.
One of the fastest ways to drive ROI is to connect successful customers together to share best practices on the people, process and technology changes needed to fundamentally transform and improve the communication between business and IT organizations. The customer success team will be facilitating this kind of collaborative communication between iRise enterprise customers and partners, speeding learning and transformation and making visualization a part of an organization's DNA. - Concierge level service for personalized attention.
The customer success team is on call for managing all aspects of the client relationship, including rolling up a comprehensive view of open support issues, professional services projects, adoption progress, software utilization, successful projects and ROI measurement. - Customer advocacy.
By representing the customer's best interests at all levels of the iRise organization the customer success team ensures that the resources of the entire company are available to remove roadblocks, communicate and collaborate with enterprise customers. - Identify adoption opportunities and promote successes.
Rapid adoption of iRise enterprise visualization is a proven strategy to accelerate projects to market and dramatically cut cost. The customer success team works with clients to identify projects on which visualization could materially impact successful outcomes and internally promote the success achieved with visualization on completed projects. The team also works with customers to document and promote the success of individual visualization champions, project leads and executive sponsors. - Maximize ROI and value delivered.
The customer success team works with enterprise customers to identify areas for application definition process improvement and to promote the use of value-added services and products that help our customer drive the maximum ROI from their investment in visualization.
Martin Brunk, who joined iRise earlier this year, will be heading up the new customer success program. Previously Martin led the adoption of iRise visualization at E*TRADE Corporate Services and prior to that had a leading role in the strategic account management program at Transcentive.
"Organizations committed to a comprehensive people, process and technology transformation of business and IT communication are reaping huge benefits," stated Maurice Martin, president, COO and founder of iRise. "There is a strong correlation between enterprise transformation and a commitment to visualization. We are excited to have Martin leading the effort. He has first hand knowledge of iRise adoption from a customer's point of view that will prove to be invaluable in helping our enterprise clients drive even greater return on investment."
Enterprise Visualization - The Ultimate Change Agent
Enterprise visualization software from iRise gives business and IT leaders a powerful way to "move the needle" and cost-effectively drive change in their organizations. iRise is the only enterprise grade, real-time collaborative software definition platform on the market today. By enabling global organizations to "test drive" and fully experience critical business systems early in the process, iRise is now an essential strategy to modernize their systems, consolidate applications, cut cost, accelerate delivery and leverage global sourcing partnerships without the usual confusion and risk.
- Get to market twice as fast;
- Eliminate 30% of project cost;
- Ensure success of global sourcing strategies; and,
- Dramatically improve customer experience
About iRise
iRise is the world's leading provider of enterprise visualization software for business applications. Visualization has become a critical competitive advantage for businesses to more effectively communicate their needs to technology teams and give everyone involved the ability to interact with and fully experience applications before they are built. Companies of all sizes like General Motors, UPS, FedEx, BP, Manpower, M.D. Anderson Cancer Center, and many others use iRise to "test drive" their applications before building, which accelerates time to market, improves customer experience, and drives costs down. At iRise, our vision is that by 2020, all business software will be visualized before being built, the same way that every car, airplane, and building is visualized today. Headquartered in El Segundo, Calif., iRise is backed by Morgan Stanley Venture Partners, and Deutsche Bank, and has sales offices across North America and in London.
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iRise is a registered trademark of iRise. All other companies and products mentioned are trademarks and property of their respective owners.
