'Delivering a consolidated membership and insurance processing application became our highest priority project. We’re in a hurry to build, so having a common vision with the business is critical. iRise gives us that bond. It’s not unlike the difference between written directions to a destination versus using an interactive map. iRise is like using a GPS system for figuring out complex applications.'

– V.P., IT Business Development, Insurance Provider

Background
With over 500,000 members and $2B in annual revenue, this insurance provider is the largest member of a national club network. As this customer adds an increasingly diverse set of insurance and service products to its portfolio, its ability to deliver systems that adequately serve its members’ rapidly changing needs becomes more complex.

Challenge
Tasked with quickly delivering an updated infrastructure to support a variety of online consumer-facing solutions, this customer's IT organization began the project using traditional, paper-based methods to elicit and document requirements but experienced frustrating communication issues both internally with business and externally with outsourced development resources, putting this critical project at significant risk. To get back on track, this customer had to reduce definition cycle time, improve requirements quality and reusability, align with business users’ needs and facilitate alignment with remote stakeholders.

Result
This insurance provider turned to iRise, and within a matter of days, business analysts (BAs) translated requirements into a visual, interactive simulation of the new system. BAs presented the simulation to stakeholders across the organization and, most importantly, with their remote outsourcing partner during online review meetings and addressed feedback in real-time – improving communication and accelerating the definition process. iRise helped this customer dramatically cut rework and reduce project development costs by 30%. This customer now more accurately estimates budgets and timelines for delivery of new projects and provides systems that are capable of meeting market demands while welcoming new members and upholding their renowned service standards.